Terms of Service
Welcome to Shuk Yin Limited, your premier online destination for high-quality eyewear. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.
1. Refund Policy
At Shuk Yin Limited, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a 14-day no-questions-asked refund policy under the following conditions:
14-Day No-Reason Return Window:
You may request a refund within 14 days of receiving your order. We will be happy to assist you with the return process as long as the item is returned in the appropriate condition.
Item Condition Requirements:
To be eligible for a refund, the eyewear must be unused, in its original packaging, and include all accessories (e.g., cleaning cloth, case, tags, and boxes).
Return Shipping Responsibility:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective products, incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive the returned items.
Refund Processing Time:
Standard Refunds (Non-PayPal): Refunds will be processed within 14 business days after we receive and inspect the returned item.
PayPal Refunds: Due to PayPal’s processing policies, refunds may take up to 14 days, and in some regions, it may take as long as 30 days, as required by local laws.
Exceptions to Refund Policy:
Final Sale Items: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.
Customized or Special Orders: Eyewear made to specific requests (e.g., custom lenses, prescription glasses, personalized engraving) are non-returnable.
Damaged or Worn Items: We cannot accept returns for eyewear that shows signs of wear, damage caused by customer misuse, or items that have been altered in any way.
If you wish to request a refund or need assistance, please contact our customer service team at [email protected] or call +852 9377 7740.
2. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disagreement or dispute arising from your purchase, use of our website, or interaction with our services will fall under the exclusive jurisdiction of courts in Hong Kong.
By using our website, you acknowledge and agree to submit to the jurisdiction of Hong Kong courts for all legal matters related to your transactions with HK Jortune Limited .
3. Additional Terms & Conditions
Order Acceptance & Fulfillment
We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where there are pricing errors, stock availability issues, or suspected fraudulent activity. We also reserve the right to modify or cancel an order based on any unforeseen issues.
Orders are processed and shipped within [X] business days, unless otherwise specified. In case of any issues with the order processing, our customer service team will reach out to you promptly.
Pricing & Payment
All prices listed on our website are in [Currency, e.g., USD] and include applicable taxes, unless stated otherwise. We accept a variety of secure payment methods, including PayPal, major credit/debit cards, and other trusted payment systems.
We do our best to ensure that pricing on our website is accurate. However, errors may occur, and we reserve the right to adjust prices in such cases. If a pricing error is found after an order is placed, we will inform you immediately and work toward a resolution, which may include refunding the purchase price or offering an alternative product.
Shipping & Delivery
Shipping times and fees may vary depending on your location and the selected shipping method. For more information, please refer to our Shipping Policy, which provides comprehensive details about shipping options and fees.
While we make every effort to fulfill orders promptly, we are not responsible for delays caused by third-party shipping carriers, extreme weather conditions, or other unforeseen circumstances such as natural disasters, strikes, or pandemics.
Product Availability
While we strive to keep our website inventory up to date, we cannot guarantee that a product will always be available. In the event that an item is out of stock, we will notify you as soon as possible and provide alternative options, including backordering the item or issuing a refund.
Warranty & Product Quality
We are proud of the quality of the eyewear we offer. All products come with a limited warranty that covers manufacturing defects for a period of [X] months from the date of purchase. The warranty does not cover damage caused by accidents, misuse, or general wear and tear. If you encounter any issues with your product, please reach out to us for assistance.
4. Contact Us
If you have any questions, concerns, or comments about our Terms of Service or any other aspect of our store, please feel free to contact us. We are here to help and ensure you have a smooth and pleasant shopping experience.
You can contact us via:
Email: [email protected]
Phone: +852 9377 7740
Address: 22/F, Mid-Town Commercial Centre, 414 Jaffe Road, Wan Chai
Thank you for choosing Shuk Yin Limited. We appreciate your business and are committed to providing you with the highest quality eyewear and customer service.